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of passengers, your name and contact information so that we can complete your booking for you. If you do not have a credit card, we advise you can send a booking request to Please disclose tour name, tour date, no. Can I still book online?įor online bookings you need a credit card to finish booking online. If you are in Reykjavik you can book and pay at a tour desk, at your hotel lobby, or drop by at Reykjavík Sightseeing/Airport Direct Headquarters located in Skógarhlíð 10, 105 Reykjavík. For online bookings you can pay with a credit/debit card. Map here Bookings How do I pay for my tour? You should find one in close proximity to your accommodation in the city center. The stops are located in and around the city center and are easily accessible. In order to do so the city offers special pick-up and drop-off places for your airport shuttle and day/night tour buses. Reykjavík City aims to keep the small scaled city center a pleasant and safe place for everyone. There are seat belts on all Airport Direct Vehicles, we recommend you to use them. This estimation is based on normal road and weather conditions. It takes about 45-50 minutes to drive from our hub to Keflavík Airport. How long does it take to get to Keflavík Airport?
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If you have a screenshot on your phone then that is sufficient. Do I need to print out my ticket/voucher? Please provide a phone number where you can be reached. If no booking confirmation is found, or if you booked a tour with a short notice, send us an email to call +354-497 8000. Sometimes confirmation emails can get misplaced by your email server and do not reach your inbox. We recommend looking in your email's 'Trash' or 'Junk' folder. I haven't received a confirmation email about my booking.
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All such losses and expenses are the personal liability of the traveller. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Airport Direct. Liability?Īirport Direct reserves the right to change routes, itineraries or time schedules without prior warning, should the necessity arise. Should you be travelling with more luggage than is estimated per person we recommend you send us an e-mail or call our main office +354 497-8000, in order for us to make appropriate arrangements before your arrival. Additional luggage will be loaded as space allows and is subject to additional charges. If unpackaged, then they must have the pedals removed and the chain covered. For maximum efficiency in the luggage compartment, preferably packaged in boxes. Packaged and unpackaged bicycles can be transported if space is available at an extra fee. What about bicycles and larger baggage/suitcases? All baggage must be claimed promptly upon arrival. How much luggage am I allowed to take with me?Īirport Direct passengers are allowed to store one bag per person, weighing a maximum of 23 kg (50 lbs) in the luggage compartment of the bus.Īirport Direct take no liability for luggage, fragile valuables or perishable articles. Passengers with disabilities intending to travel with Airport Direct are asked to contact us with at least 24 hours notice in order for us to see if we are able to cater to your needs. I have disabilities, can I travel with you? Please note that other cancellation policies may apply if you have made your reservation through a third party. Cancellations received less than 24 hours prior to tour departure will be charged in full. What is your refund policy?Īll cancellations must be made in writing and should be sent to If it is not possible for you to send us your cancellation via email, please contact us by phone (+354 497-8000). Smoking is prohibited on board of all Airport Direct Coaches. If you forgot, then please contact us at please specify the weight and age of your child. However, you need to request one beforehand in the booking process. Does my child have to use a child seat in the bus?Īccording to Icelandic law children must sit in a child seat. If you book approximately 3 - 4 hours before departure time you will arrive at the airport as recommended. It takes about 45-50 minutes to drive from the Reykjavík to Keflavík Airport. It is recommended to arrive at Keflavik Airport 2,5 - 3 hours before your departure time. How far in advance must I book my Airport Direct transfer to get to Keflavík Airport in time for my flight? Our office is located in Skógarhlíð 10, 105 Reykjavík, and we are open 24/7. Where is your office, and when is it open? If you are still unsure then you are always welcome to contact us at Booking FAQ
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Hopefully you will find the answer you seek. Frequently Asked Questions are answers to questions we receive regarding our service.